Process Mapping allows you to walk the path of where you have been and where you want to be. This is the time to look at every possibility. Stakeholders can use a variety of methods to determine the strengths and weaknesses of their unique process and where to focus for success.

Once you have a goal and the process is mapped, the fun begins. Implementing a solutions is a balance between creativity and rules. The solution you create can be totally unique or strict but rules of engagement are required.

The final step in a full implementation is documentation and training. You can create a sleek solution but if you do not know how it is built or how to use it it could be costly.

Understanding your userbase and customizing the materials, in multiple formats, is a key to success.

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